Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information.

Last Updated: January 15, 2025

Information We Collect

At etharianthos, we collect information that helps us provide better financial education services. This includes details you share directly with us and information we gather automatically when you use our platform.

Personal details like your name, email address, and contact information when you register for our learning programs

Payment information when you enroll in our courses, processed securely through encrypted payment systems

Learning progress data, including course completion rates and quiz results to personalise your experience

Device information such as browser type, operating system, and IP address for security and optimisation purposes

Communication preferences and feedback you provide about our services

We never collect sensitive financial account details like bank account numbers or credit card information beyond what's necessary for payment processing. All payment data is handled by certified third-party processors who meet strict security standards.

How We Use Your Information

Your information helps us deliver personalised financial education that actually makes a difference. We're not in the business of selling your data – we're focused on helping you build genuine financial skills.

We use your information primarily to provide educational content, track your learning progress, and communicate important updates about our services. Think of it as creating a learning profile that helps us understand what works best for your financial education journey.

Customising course recommendations based on your learning preferences and progress

Sending educational content, program updates, and important notifications about your account

Improving our platform based on how users interact with different features and content

Providing customer support and responding to your questions or concerns

Ensuring platform security and preventing unauthorised access to your account

We occasionally analyse usage patterns to understand which educational approaches work best, but this is always done in aggregate form where individual users cannot be identified. This helps us refine our teaching methods and create more effective learning experiences.

Information Sharing and Disclosure

We don't sell, rent, or trade your personal information to third parties. However, there are specific situations where we might share information, and we want to be completely transparent about these circumstances.

With service providers who help us operate our platform, such as payment processors, email service providers, and hosting companies

When required by law, such as responding to legal requests or protecting our rights and the safety of our users

In the unlikely event of a business transfer, where your information would be transferred as part of our assets

With your explicit consent for specific purposes, such as connecting with partner educational institutions

All third-party service providers we work with are required to maintain the same level of data protection that we do. They can only use your information for the specific services they provide to us, not for their own purposes.

Data Security and Protection

Protecting your information is something we take seriously. We've implemented multiple layers of security to keep your data safe from unauthorised access, alteration, or disclosure.

Our security measures include encrypted data transmission, secure server environments, regular security audits, and strict access controls. We also train our staff on data protection best practices and limit access to your information on a need-to-know basis.

While we implement robust security measures, no online system is completely immune to security risks. We continuously monitor for potential vulnerabilities and update our security protocols accordingly. If we ever experience a data breach that affects your personal information, we'll notify you promptly and take immediate steps to address the situation.

Your Rights and Choices

You have significant control over your personal information. We believe in transparency and giving you meaningful choices about how your data is used.

Access your personal information and request a copy of what we hold about you

Correct any inaccurate or incomplete information in your profile

Delete your account and associated data, subject to legal retention requirements

Opt out of marketing communications while still receiving important account updates

Request data portability to transfer your information to another service provider

Object to certain types of data processing, such as automated decision-making

To exercise any of these rights, simply contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and guide you through the process. There's no charge for most requests, though we might ask you to verify your identity for security purposes.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.

Account information is retained while your account is active and for up to 7 years after closure for legal and tax purposes

Learning progress data is kept for 3 years after course completion to provide ongoing access to certificates and achievements

Communication records are retained for 2 years to help resolve any customer service issues

Payment information is deleted immediately after processing, with only transaction records kept for accounting purposes

Marketing preferences are maintained until you opt out or close your account

When we delete your information, we ensure it's completely removed from our active systems. Some information might remain in backup systems for a limited time, but these backups are also purged according to our data retention schedule.

International Data Transfers

Our primary servers are located in the United Kingdom, but some of our service providers operate internationally. When your information is transferred outside the UK, we ensure it receives the same level of protection through appropriate safeguards.

We only work with service providers who comply with international data protection standards, including the EU's General Data Protection Regulation (GDPR) and UK data protection laws. All international transfers are covered by approved transfer mechanisms such as adequacy decisions or standard contractual clauses.

If you have concerns about international data transfers, you can contact us to learn more about the specific safeguards we have in place for your information.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our platform. These small files help us remember your preferences, analyse how you use our services, and provide personalised content.

Essential cookies that are necessary for the platform to function properly, such as keeping you logged in

Performance cookies that help us understand how users interact with our content and identify areas for improvement

Functionality cookies that remember your preferences and personalise your experience

Analytics cookies that provide insights into user behaviour and help us optimise our educational content

You can control cookies through your browser settings, though disabling certain cookies might affect your ability to use some features of our platform. We provide clear information about our cookie usage when you first visit our website.

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform.

This policy is effective from January 15, 2025. Previous versions are available upon request for reference purposes.

Minor updates, such as clarifications or additional examples, might be made without specific notification. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your information, we're here to help. You can reach us through any of the following methods:

Email: info@etharianthos.sbs

Phone: +44 7974 894130

Address: Cotgrave Community Centre/Woodview, Nottingham NG12 3PJ, United Kingdom

We aim to respond to all privacy-related inquiries within 48 hours during business days. For urgent matters, please call us directly.